Refund and Returns Policy

At Ximitis.xyz, we are committed to providing high-quality postpartum activewear and ensuring our customers have a hassle-free shopping experience. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:
✔ Items must be unused, unwashed, and in their original packaging with tags attached.
✔ Returns must be initiated within 30 days of the delivery date.
✔ Items purchased on final sale or clearance are not eligible for returns.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at info@ximitis.xyz with your order number and reason for return.
  2. We will provide a return authorization and shipping instructions.
  3. Ship the item back using a trackable shipping method.
  4. Once received, we will inspect the item and process your refund or exchange.

3. Refund Process

✔ Approved refunds will be issued to the original payment method within 5-7 business days.
✔ Shipping fees are non-refundable, except for defective or incorrect items.
✔ If you haven’t received your refund after 10 business days, please contact us for assistance.

4. Exchanges

✔ If you need a different size or product, please follow the return process and place a new order.
✔ Exchanges are processed once we receive and inspect the returned item.

5. Damaged or Incorrect Items

✔ If you receive a damaged, defective, or incorrect item, contact us at info@ximitis.xyz within 7 days of delivery with photos of the issue.
✔ We will provide a replacement or full refund at no extra cost.

6. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to reach out:

📍 Address: 1 Anchorage Dr, Marrero, LA 70072-5022, USA
📞 Phone: (985) 223-2024
📩 Email: info@ximitis.xyz

We appreciate your trust in Ximitis.xyz and are here to ensure a smooth shopping experience. 💪✨